Dial - 111

Callers will receive fast and responsive support from NHS mental health professionals by selecting Option 2. The mental health call handlers will complete an immediate telephone triage and then signpost people to help and support or arrange a same-day mental health assessment by NHS mental health services for children and young people or adults.

The call handlers are based at Florence Ball House in Bedford Health Village, Kimbolton Road, Bedford. The NHS 111 mental health crisis service is provided by East London NHS Foundation Trust (ELFT) which provides mental health services across Bedfordshire and Luton.

It is supported by the Trust’s urgent mental health assessment centres at Florence Ball House and Calnwood Court on the site of Luton and Dunstable Hospital, which provide 24-hour walk-in mental health crisis support for all ages.

Our school is part of Operation Encompass, which is a national scheme that operates jointly between schools and police forces.

Operation Encompass is the process of reporting to schools, prior to the start of the next school day, when a child or young person has experienced domestic abuse and other issues that may impact upon their wellbeing.

Our police force will also share details about children who are missing from home with us, so that we can appropriately understand and support their needs when they return.

As a school we have ensured that members of the Safeguarding Team are trained in the Operation Encompass procedures, allowing us to use the information that has been shared, in confidence, to support the child/ren in our care. 

The Domestic Abuse Act 2021 identifies children who experience domestic abuse as victims of domestic abuse in their own right.

We are keen to offer the best support possible to all our pupils and we believe this will be extremely beneficial for all those involved.

If you need help or information, you can use the free phone, 24-hour National Domestic Abuse Helpline 0808 2000 247, or select from a link below.

Call:  0800 1111, or access using the link below.

Contact the NSPCC helpline

If you're worried about a child, even if you're unsure, contact our professional counsellors for help, advice and support, via email, telephone or using the link below.

Child Exploitation and Online Protection (CEOP)

Useful advice and guidance for parents can be accessed using the links below.